Política de reembolso

Luminary Light Shows – Refund Policy

Services

If you decide not to use a service you purchased, you may request a full refund minus a 3% Shopify processing fee for any unused services within 90 days of purchase.

Sequences

Due to the nature of digital downloads, all sequence purchases are final once downloaded. If you experience any issues with downloading or importing your sequences, please contact us through our support Form and we’ll be happy to help.

Products

We accept returns on physical products within 30 days of delivery, as long as the item is unused, in its original packaging, and in resellable condition.

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• Once the returned item is received and inspected, a refund will be issued to your original payment method.

• Shipping fees are non-refundable.

If you have questions or need assistance returning the item , please reach out to us through our luminarylightshows@gmail.com.